Senior Automation Support Advisor

July 26, 2019

Job Description

This is an exceptional opening for a Senior Technical Automation Support Professional responsible for delivering stronger customer satisfaction with the Technical Support resolving cases by working closely within a International team.

The Technical Automation Support Advisor will support the full portfolio of ABB, Emerson Electric, Siemens and Honeywell control system products. This will include supporting, diagnosing & fault-finding, depending on their international customers, ranging from different sectors.

Requirements

Working within a team delivering customer satisfaction excellence for the selected system areas and that the matter has been resolved before the case is closed (in SFDC).
Making sure each customer has technical engagement and that the issues and symptoms and resolved and reported correctly.
You will ensure that each customer’s experience meets the high standard of Technical Support.
You will improve the case handling process by developing Data Collection Guidelines, Audit Documents and other tools.
You will actively participate in product readiness from a Technical Support perspective (NPI, product training availability, test equipment, software access etc).
You will work with Technology to ensure that product issues are being addressed according to agreed customer communication and resolution time frames.
Working knowledge of: OPC – Object linking and embedding for personal computers; PCDI – Ideally and knowledge of CDA.
Ability to support migrations in progress via remote connections